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We got a new job details in Master Touch Concepts & they are Hiring Candidates for Customer Support Representative
Job Details
Company Name : Master Touch Concepts
Company Location : Vadodara, Gujarat
Job Position : Customer Support Representative
Job Category : Jobs in Vadodara
Job Description :
Customer Support Representative
Vadodara, Gujarat, India.
To be determined per year
Permanent Full-time
5 Vacancies
Languages: English Fluency
Job ID: 11
SKILLS Customer service, Product knowledge, Market knowledge, Quality focus, Problem solving, Documentation skills, Phone skills, Listening, Resolving conflict, Analyzing information, Multi-tasking
JOB DESCRIPTION
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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